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Knowledge Center
Understanding Your Bill
Post Hurricane Billing FAQs
We recognize that in the aftermath of Hurricane Melissa our customers will have questions about their bills. Below are answers to some questions you may have.
Q1: Do I still have to pay a JPS bill, given the devastation experienced by Category 5 Hurricane Melissa?
Yes, it is important that our customers pay for the electricity that they use. We recognise that bill payment could be a challenge for persons who were badly impacted by the hurricane, so JPS has introduced a customer bill relief programme that includes:
- No service disconnections until December 15, 2025
- No Late Fees until December 15, 2025
- Payment arrangements for customers who need additional support
While we continue to facilitate payment plans for customers who need extra time, we encourage persons who are in a position to do so, to pay what they can towards their bills in order to reduce balances carried forward on future invoices.
Q2: How can I set up a flexible payment plan or get an extension on my bill payment?
You can request a payment extension or set up a payment plan using the MyJPS Mobile App or by contacting our Customer Care Centre at 888-CALL-JPS (225-5577) or 888-935-5577.
Q3: Why were the October bills so late?
Hurricane Melissa disrupted normal business operations in many ways, including scheduled meter reading and bill delivery. The bills that are currently being dispatched (up to the end of November) cover customer usage mainly for the period before Hurricane Melissa.
Fuel Rate
This covers the cost of the fuel required to produce and deliver each kWh of electricity. What you pay for fuel is based on the cost of oil and gas used to generate the electricity you use. This cost will change from one month to the next, depending on the cost of the fuel JPS purchases from suppliers. JPS buys oil from PetroJam, and natural gas from New Fortress Energy.
REDUCTION OF GCT
ON ELECTRICITY BILLS
Starting May 2025, there will be a lower General Consumption Tax (GCT) on electricity
charges for residential customers. This and other changes were recently announced by
the Government of Jamaica, and will result in savings for some residential customers of
JPS.
GCT of 7% will now be applied to the electricity bills of both post-paid and prepaid
residential customers, effective May 1, 2025. This new, lower GCT rate replaces the
15% that was previously applied to usage over 150 kWh on post-paid bills.
Will the 7% rebate and 3% subsidy be applied to usage that is more than 250 kWh?
No. These benefits apply only if the total monthly consumption is 250 kWh or less. If usage exceeds 250 kWh, the customer does not qualify for either the subsidy or the rebate that month.
How long will the rebate and subsidy be in effect?
These measures are expected to remain in effect for the foreseeable future, subject to policy changes by the Government of Jamaica.
What is changing with GCT on electricity bills, and how will it work?
The Government of Jamaica has announced a reduction in the General Consumption Tax (GCT) on the electricity bills of residential customers. The GCT applied to residential electricity bills will be reduced from 15% to 7%.
In addition, residential customers who use 250 kWh or less in a billing period will receive: • A 3% Government Tax Subsidy, and A 7% Government Tax Rebate