FAQ

Ensure you keep your account information, including your account, customer and premises numbers, on hand to help in all your account matters moving forward. Additionally, see to it that we have your best cellphone number and email address so we can keep in touch and keep you informed. Download the MyJPS Mobile App, available in the Google Play Store and the Apple Store, or use our web portal on our website, www.jpsco.com. Add your JPS account to your mobile app or web profile to manage it and have JPS support services right at your fingertips.

You will receive your first bill within 40 working days after service connection. JPS mobile app Customers will receive a notification once the bill is ready. Also, JPS eBill customers will receive their bills via email once the bill is generated. A text message with the account balance will also be sent to the primary cellphone number we have for you.

There are a number of components that determine the charges on your bill. First, we have to determine your consumption/usage for the period. Subtracting the most recent meter reading from the previous meter reading provides your consumption for the period. Your consumption determines your overall Energy Charge. Along with the Energy Charge, there are the Fuel Charge and the Independent Power Producer (IPP) Charge – how much we pay for fuel and energy produced by IPPs; Foreign Exchange Adjustment – because we do a large portion of our business in US dollars; GCT – required by the government for usage above 150 kWh, and a fixed Customer Charge.

You can make payment via the MyJPS Mobile App or the web portal. Payments through the mobile app or website reach your account within 30 minutes. Additionally, there are over 700 other places for you to pay your bill, including third-party payment agencies. Payments can be paid online for a number of third-party agencies such as Bill Express, Paymaster, Alliance and Prime, and most banking facilities. Payments made through third parties such as Bill Express and Paymaster, are usually reflected on your JPS account within 1 hour. Allow for 24- 48 hours for payments made through your banking institution to be reflected.

Yes, there is! JPS accounts are credited with a $250 Early Payment Incentive for payments made on or before the due date. For payments made after the due date a Late Payment Fee of $250 plus GCT is added to the account.

Once the bill is not paid in full before or on the due date a Late Payment Fee of $250 plus GCT is added to the account. Your supply also becomes liable for disconnection and a penalty charged to the account if disconnected. Full payment of the outstanding charges will be required for the reconnection of the service which is guaranteed to be completed within 24 hours.

Yes! We will send you a text message to the primary cell number on your account, with your account balance, when your bill is ready. Additionally, we will send a text if your consumption is higher or lower than the previous month by at least 10%.

You may query your bill through the MyJPS Mobile App or on our website. This may also be done through direct messages on Facebook and Twitter or by calling our 24-hour customer service centre at 888-225-5577 (FLOW) or 888-935-5577 (Digicel). Our representatives will be able to respond to your query and conduct any necessary follow-ups. If it is a matter that requires a physical investigation, we will dispatch our field service personnel.

Your bill will be sent by email only, once we have an email address for you, as this is a faster more convenient method. You may also access your bills through the MyJPS Mobile App or web portal. However, physical bills are still sent to customers for whom we do not have email addresses or who have requested to receive physical bills only. We only provide your bill through one method (email or physical copy).

You have the option of claiming the refund of your deposit if you have been paying 24 months’ bills on time and in full, along with any outstanding interest not already paid. The deposit is also refundable should you terminate your contract and there are no outstanding amounts to be paid.

Some power quality issues may be because of internal wiring defects. Should an issue arise, you may contact a licensed electrician to check the premises for any electrical fault that may be causing the issue. Where the electrician is unable to address the issue or it is an external fault, contact JPS. You can report the issue via the MyJPS Mobile App or the web portal. Emergency reports may also be made via direct message to us on Facebook and Twitter, or by telephone using 888-225-5577 (FLOW) or 888-935-5577 (Digicel).

You may provide feedback on your experience using the JPS Mobile App or web portal. You may also contact us about the quality of your service through our customer service channels.

This is pretty easy to do. Log into the MyJPS Mobile App, select the services icon and choose the option to stop service for the account you want terminated. You will be required to upload a signed request for termination along with a copy of your ID and TRN. We will terminate your account within 4 business days and send you a final bill. By default, the deposit will be applied to any outstanding charges and you will be required to settle any amount remaining. If there is a credit when the deposit is applied, you may submit your request for a refund or for a transfer of this amount to another account in your name.