Appointment Scheduling at JPS’ Commercial Offices
As our customers' expectations evolve, we understand the importance of improving their experience when they need support. Therefore, we've implemented a convenient solution to meet our customers' preferences by offering appointment scheduling at our Commercial Offices. This effort is designed to reduce the wait time for customers in physical queues, thus enhancing efficiency and facilitating smoother transactions.
Frequently asked questions
What is the appointment feature at Commercial Offices?
The appointment feature allows customers to schedule specific times for their visits to our Commercial Offices instead of waiting in physical queues.
How does the appointment feature work?
Customers can access our website to schedule an appointment. Customers can choose from one of our five (5) locations, and their preferred date and time slot. Once you have made your appointment, you will receive confirmation via email or WhatsApp with your link to check in to the queue.
What location(s) facilitate appointments?
All our five (5) Commercial Offices will accommodate appointments.
Can I arrive early for my appointment?
Yes, you can arrive up to ten (10) minutes early for your appointment. If you arrive earlier than that, we can’t guarantee that you will be served immediately.
Why should I use the appointment feature?
Using the appointment feature saves you time by eliminating the need to wait in long queues. It ensures that you receive prompt service at your preferred time, making your visit more convenient and efficient.
What if I don't remember my appointment?
Once you have made your appointment, you will receive a confirmation message via WhatsApp or Email (depending on your preference). You will also receive a reminder on the day of your appointment. Please know these notifications are one-way communication only.
Is there a fee for scheduling an appointment?
No, there is no fee associated with scheduling an appointment. It is a complimentary service provided to enhance our customers’ experience and streamline our operations.
Can I reschedule my appointment?
Yes, you can reschedule an appointment at any time. Simply visit our website, and select a new appointment date and time.
What if I miss my appointment?
If you miss your appointment, we encourage you to reschedule for another convenient time.
How far in advance can I schedule an appointment?
You can schedule appointments up to 30 days in advance. We recommend scheduling your appointment as soon as you know your preferred date and time to secure your spot.
Is the appointment feature available for all services offered at the Commercial Offices?
The appointment feature is currently available for the following services:
- Billing Queries
- Prepaid Queries
- Payment Queries
- Service Request
- Complex Connection