CLAIMS PROCESS FOR BREACH OF GUARANTEED STANDARDS
In our ongoing quest to serve you better, JPS has undertaken to meet certain Guaranteed Service Standards, so you can be assured of the service quality to expect of us. The Guaranteed Standards are service targets agreed to by JPS and the Office of Utilities Regulation (OUR), in fulfilment of our commitment to deliver prompt and efficient service to you. If we breach any of these Standards, you may make a claim.
CLAIMS PROCESS FOR DAMAGE
If you feel that damage to your equipment was caused by negligence or any direct action on our part, you may submit a written claim for damages by email to jpsclaims@jpsco.com or facsimile to 876-936-1800.
Your claim will be acknowledged within 5 business days of receipt by the Company. We will complete the necessary investigation and resolve your claim within 30 days. Where a third party – such as an insurance company is involved, please note that we may require additional time.
Your written claim should include:
- Your account number
- The address of your premises
- Your contact number
- Date and approximate time of damage
- Specify the item(s) damaged (include pictures if possible)
- Details of the event that caused the items to be damaged
Please remember, damage to electrical equipment can also be caused by faulty wiring and grounding on your premises. JPS will not be liable for damage resulting from personal neglect. We encourage you to do your part in protecting your electrical equipment.
If you feel that damage to your equipment was caused by negligence or any direct action on our part, you may submit a written claim for damages. Your claim will be acknowledged within 5 business days of receipt by the Company. We will complete the necessary investigation and resolve your claim within 30 days.
Where a third party – such as an insurance company is involved, please note that we may require additional time.
Remember, damage to electrical equipment can be also be caused by faulty wiring and grounding on your premises. JPS will not be liable for damage resulting from personal neglect. Do your part and protect your electrical equipment.