Our Business

HOW WE SERVE YOU

As your energy partner we take pride in serving you. Whether you require traditional power service or off-grid support, JPS is your one-stop energy services provider. Our team of over 1600-strong energy experts is always available to meet your energy needs, provide answers to your queries, or respond to emergencies. We do everything in our power to keep the lights on, and when the power goes, you can count on us to respond as quickly as possible.

Powering Your Homes & Your Businesses

Powering Your Homes & Your Businesses

JPS provides electricity service to 680,000 residential and business customers through an integrated system that includes several power generating plants, and an island-wide transmission and distribution network. To sign up for service, you may use the myJPS Mobile App or contact our Customer Care Centre at 888-CALL JPS.

Powering Our Communities

Powering Our Communities

JPS is a partner in Jamaica’s development. We support social and economic development at both the national and community levels. We partner with Government and Government agencies, NGOs, and businesses on initiatives to enhance the quality of life of Jamaicans. At the local level, our parish teams and the JPS VOLTS (Volunteers On Location To Serve) partner with community groups to implement projects for the benefit of these communities. We have also undertaken community renewal as a significant part of our programme to expand the regularization of electricity usage- and have created and operated a Department solely for this purpose. The Company has used this arm to stage Community Wellness Fairs, a Career Expo, and undertake house wiring, among other initiatives. The JPS Foundation also provides support for education and youth development initiatives.

Powered Up - Online and Offline

Powered Up - Online and Offline

We are available to respond to your needs around the clock through our Online Support Teams and our Customer Care Centre. You can get 24-hour service by contacting us using the myJPS Mobile App chat option or our Customer Care Centre at 888-CALL JPS / 888-225-5577 (LIME) or 888-935-5577 (DIGICEL). We are also available via Webchat on our Website, Monday to Friday (9am to 5pm).

HOW WE PRODUCE POWER

  • Hydro-Power

    • Hydro-Power

    Renewable energy is high on our agenda. We boast seven hydroelectric plants among a mix of generating units, which contribute approximately 23 megawatts to the grid. The hydro plants are:

    • Upper White River
    • Lower White River
    • Roaring River in St. Ann
    • Rio Bueno A and Rio Bueno B in Trelawny
    • Maggotty in St. Elizabeth
    • Constant Spring in St. Andrew

    Power is generated by harnessing the stream flow of a river and using its Potential Energy due to the difference in height between its level and the center of the turbine. A hydro-turbine converts the Potential Energy of the water to Mechanical Energy. Hydroelectric generation is an inexpensive and environmentally friendly way of producing electricity. Hydro power plants do not burn fuel to produce electricity; therefore, the associated costs are not subject to increases resulting from rising fuel prices. However, the effectiveness of hydro units depends largely on the availability of water and the quality of the stream flow.

  • Wind Power

    • Wind Power

    We have a Power Purchase Agreement (PPA) with Wigton Wind Farm Limited, as part of our commitment to support the development of renewable energy. We also own and operate a 3MW wind farm in Munro, St. Elizabeth.
    Electricity is purchased from the wind farm, which is located at Wigton, Manchester. The wind farm consists of twenty-three 900-kilowatt strategically placed wind turbines with an estimated capacity of 20.7 Megawatts (MW) of power. We also purchase power from BMR Energy which provides us with 36.3 megawatts of power from their wind farm. Power is generated as wind turn windmills that are advantageously placed on the Manchester hills. This too is an inexpensive and environmentally friendly way of producing electricity. However, the effectiveness of these units depends on the consistency of the wind flow.
  • Gas Turbines

    • Gas Turbines

    We also produce additional energy through the use of gas turbine engines. These gas turbines, which utilize relatively expensive oil to produce electricity, are used primarily at those times in the day when energy demand is at its peak.
  • Combined Cycle Technology

    • Combined Cycle Technology

    The 120-megawatt combined cycle plant at the Bogue Power Station in Montego Bay was first commissioned into service in 2003. The plant was converted to operate on Liquefied Natural Gas (LNG) in 2016
    The Bogue plant consists of three individual units: two duel-fuel generating units with a total capacity of 80 megawatts and one 40-megawatt steam generating unit. The two dual-fuel combustion turbines can operate on both oil and natural gas. Heat from the exhaust of both these combustion turbines is harnessed to produce steam by way of two heat recovery steam generators that are used to drive a steam turbine capable of producing an additional 40 megawatts. Combined cycle technology is one of the most advanced and efficient means of generating electricity. This technology allows for greater efficiency of conversion, that is, it utilizes less fuel to generate each unit of electricity relative to the Company’s other generating units. The result: reduced fuel costs to JPS, and ultimately to our customers.
  • LNG

    • LNG

    LNG is a clear, colourless and non-toxic liquid which forms when natural gas is cooled to -162ºC (-260ºF). Gas to power has become a global trend, with gas-fired power generation expected to grow by more than 26 % by 2030. The South Jamaica Power Company (SJPC), a JPS affiliate, owns one of the most efficient plants in the country. The South Jamaica Power Centre, a 192-MW power centre in Old Harbour Bay, generates electricity using natural gas in a more efficient manner than any other plant in the country. The plant plays a critical role in improving power supply reliability and is a leading provider of clean energy.

    HOW WE DELIVER POWER TO YOU

    Electricity is produced at power stations across the island, and delivered to our customers via a transmission and distribution network. Energy delivery involves a complex infrastructure, which includes: switchyards, substations, high voltage transmission lines, transformers, and distribution lines. Here are some definitions that you will find useful:
    TRANSFORMERS

    The pole-mounted transformer reduces the voltage to a level that can be used in homes and businesses.

    RESIDENTIAL CUSTOMER

    Residential customers consume power at the lowest voltage of electricity.

    SUBSTATIONS

    At the substation, voltage is transformed from high to low, or the reverse, using transformers.

    BUSINESS CUSTOMER

    A business usually uses power at a higher voltage than a residence.

    HIGH VOLTAGE SWITCHYARD

    The electricity from the plants flows through metal conduction to a switchyard, which controls the flow of the electricity into the voltage transmission lines.

    SUBSTATIONS

    At the substation, voltage is transformed from high to low, or the reverse, using transformers.

    Quality Policy

    Jamaica Public Service Company Limited (JPS) is dedicated to implementing an ISO9001:2015-based management system to achieve the goals of the System Protection and Control department.

    Learn More
    DISTRIBUTION LINES

    Electricity distribution is the final stage in the delivery (before retail) of electricity to end users. A distribution system’s network carries electricity from the transmission system and delivers it to consumers.

    TRANSFORMERS

    The pole-mounted transformer reduces the voltage to a level that can be used in homes and businesses.

    RESIDENTIAL CUSTOMER

    Residential customers consume power at the lowest voltage of electricity.

    HIGH VOLTAGE TRANSMISSION LINES

    Transmission lines efficiently carry high-voltage electricity over long distances to substations.

    BUSINESS CUSTOMER

    A business usually uses power at a higher voltage than a residence.

    HIGH VOLTAGE SWITCHYARD

    The electricity from the plants flows through metal conduction to a switchyard, which controls the flow of the electricity into the voltage transmission lines.

    SUBSTATIONS

    At the substation, voltage is transformed from high to low, or the reverse, using transformers.

    DISTRIBUTION LINES

    Electricity distribution is the final stage in the delivery (before retail) of electricity to end users. A distribution system’s network carries electricity from the transmission system and delivers it to consumers.