In our ongoing quest to serve you better, JPS has undertaken to meet certain Guaranteed Service Standards, so you can be assured of the service quality to expect of us. The Guaranteed Standards are service targets agreed to by JPS and the Office of Utilities Regulation (OUR), in fulfilment of our commitment to deliver prompt and efficient service to you. If we breach any of these Standards, you may make a claim.
A breach of a Guaranteed Standard results in a compensatory payment to the affected customer/account. Breaches may attract automatic compensation by the utility provider or a claim submission by the affected customer.
Our Guarantee covers the areas below:
