Two ways to manage your account — any time you need
No queues. No office visits. No waiting on hold for the simple stuff.
MyJPS Mobile App
Your JPS account in your pocket. Free on iOS and Android.
- Pay your bill — reflects within 30 minutes
- Report & track outages with live map
- Apply for new connections and transfers
- View & download monthly bills
- Monitor your energy usage month to month
- Request payment extensions or plans
- Book office appointments — skip the queue
MyJPS Web Portal
Prefer a browser? Everything you need at myjps.myjps.net — no install required.
- Pay your bill securely online
- Report and track power outages
- View your full billing history
- Apply for services and supply upgrades
- Manage multiple JPS accounts in one login
- Switch to eBill (paperless billing)
Starting & Stopping Service
New Residential Connection
Moving into a new home? Apply for electricity service online. Upload your ID, TRN, and proof of address — most applications need no office visit. Track your application status in the app.
Transfer of Service
Moving within Jamaica? Transfer your JPS account to your new address without starting fresh. Do it in the app — your billing history and deposit move with you.
Stop / Disconnect Service
Closing your account? Submit a Stop Service request in the MyJPS App with a signed termination form, valid ID, and TRN. Service closes within 4 business days and a final bill is issued. Your deposit covers any balance.
Temporary Suspension
Leaving your home for an extended period? Request a temporary suspension of service rather than full disconnection. Your account and deposit remain active. Contact Customer Care to arrange dates.
Supply Upgrade (Load Increase)
Adding a pool, AC unit, or other high-demand appliances? Apply for a load increase through the MyJPS App. A JPS engineer will assess and upgrade your supply capacity.
Billing & Payments
Pay Your Bill Online
Pay securely via the MyJPS App or Web Portal — payment reflects on your account within 30 minutes. Or visit any of 700+ Bill Express, Paymaster, or banking locations island-wide.
Understand Your Bill
Your bill includes energy charges, Fuel & Cogen Charge (adjusted monthly), GCT (7% flat), and a customer charge. The MyJPS App shows your month-to-month usage trend to help spot unusual spikes.
Payment Extension or Plan
Can't pay the full balance this month? Request a payment extension or arrange an instalment plan directly in the MyJPS App. Avoid disconnection by making arrangements before the due date.
Switch to eBill (Paperless)
Stop waiting for paper bills in the mail. Sign up for eBill and receive your statement by email each month. View, download, and store your bills digitally from the app or web portal.
Early Payment Incentive
Pay your bill on or before the due date and receive a $250 credit on your next bill. Late payments attract a $250 fee plus GCT. The incentive is applied automatically — no registration needed.
700+ Payment Locations
Prefer to pay in person? JPS bills are accepted island-wide at Bill Express, Paymaster, NCB, Scotiabank, JN Bank, VMBS, and all major commercial banks. Allow 24–48 hours for bank payments to reflect.
Outages & Emergencies
Report a Power Outage
Open the MyJPS App and use the "Drop-a-pin" feature to report your outage precisely — helping crews reach the right location faster. Check whether neighbours are also affected before reporting.
Track Restoration Status
Once you've reported an outage, track real-time restoration progress on the live outage map inside the app. You'll receive text and email notifications when power is restored to your area.
Planned Outage Notifications
JPS notifies customers of scheduled maintenance outages via text message, email, and our social media channels. Make sure your contact details in MyJPS are current so you receive these alerts.
Emergency Electrical Hazards
Downed power lines, sparking equipment, or electrical fires require immediate action. Call our 24/7 emergency line at 1-888-225-5577 — do not approach downed lines.
Your Meter
How to Read Your Meter
JPS uses three types of residential meters: dial, digital, and smart. Record the reading from left to right, ignoring the last red dial. Compare to your previous reading to verify your bill. Smart meters self-report — no reading required.
Prepaid (Pay As You Go)
Control your electricity spending in real time with a JPS prepaid meter. Top up via the MyJPS App, Bill Express, or Paymaster. No monthly bills, no deposits — you use what you pay for.
Smart Meters
Smart meters automatically transmit your usage readings to JPS — eliminating estimated bills and improving billing accuracy. The MyJPS App gives you near-real-time consumption data to help manage your energy use.
Meter Tampering
Broken or missing meter seals must be reported immediately to JPS. Do not attempt repairs yourself. Tampering with metering equipment is a criminal offence and you are legally responsible for the meter on your property.
Manage Your Account
Update Contact Details
Keep your phone number and email address current in MyJPS so you receive planned outage notices, payment confirmations, and bill alerts. Update directly in the app or web portal — no office visit needed.
Security Deposit
New residential accounts require a security deposit based on estimated consumption. Your deposit earns interest and is held for the life of the account. It's refunded (or applied to a final bill) when the account closes — provided you have a clear payment record.
Reconnection After Disconnection
If your service was disconnected for non-payment, settle your outstanding balance then call our Customer Care Centre to arrange reconnection. You can fax your receipt to 1-876-936-1966 to speed up the process. A deposit upgrade may also be required.
Book a Walk-in Appointment
Need to visit a JPS commercial office? Book your slot in advance through the MyJPS App and walk in at your scheduled time — no queue. Available Monday–Friday, 8 AM–5 PM.
Still need to talk to someone?
Our team is available 24 hours a day, 7 days a week — for outages, emergencies, and everything else.
Customer Care Centre
24 hours · 7 days a week
Toll-free from FLOW & Digicel
Live Chat & Social
Facebook & Twitter direct message
or live chat inside the MyJPS App
Visit a Commercial Office
Mon–Fri · 8 AM–5 PM
Book via MyJPS App — skip the queue
Reconnection Payments
Send receipt by fax then call
to confirm and arrange reconnection
Common questions, answered
When does my first bill arrive after a new connection?
Your first bill arrives within 40 working days of your service being connected. It will cover the period from connection date to your first meter reading date. Bills from the second month onward follow the standard monthly cycle.
How long does an online payment take to reflect on my account?
Payments through the MyJPS App or Web Portal reflect within 30 minutes. Third-party agents like Bill Express and Paymaster typically take up to 1 hour. Bank payments (NCB, Scotiabank, JN, VMBS) take 24–48 hours to process.
Why is my bill higher than usual this month?
Several things can cause a spike: increased appliance usage (AC, water heater, holiday visitors), a longer billing period, monthly changes in the Fuel Charge, foreign exchange movements, or an estimated bill catching up to actuals. Check your month-to-month consumption trend in the MyJPS App. If something still looks off, raise a bill query in the app.
What GCT rate applies to my residential electricity?
Residential electricity attracts a flat 7% GCT on the total bill — replacing the previous tiered rate that applied 15% on usage above 150 kWh. This applies to all residential customers regardless of consumption level.
What should I do if my meter seal is broken?
Do not attempt to fix it yourself. Call your nearest JPS office or our Customer Care Centre at 1-888-225-5577 immediately. Broken or missing seals are taken seriously — tampering with metering equipment can result in criminal charges, and you are legally responsible for the meter on your property.
How do I close my JPS account when moving out?
Open the MyJPS App, tap the Services icon, and choose "Stop Service." Upload a signed termination request, a copy of your ID, and your TRN. We'll close the account within 4 business days and send a final bill. Your deposit covers any outstanding balance — any remaining credit can be refunded or transferred to another account in your name.
Essential Electrical Safety Tips for Your Home
Navigate the Currents: Smart Strategies for Electrical Safety
Download the MyJPS App today
Everything on this page — and more — available 24/7, right in your pocket. Free on iOS and Android.