JPS Working To Restore System Damaged By Earthquake

The earthquake that was felt across Jamaica earlier today has affected power supply to some customers of energy provider, JPS.

The company is still in the process of evaluating the full extent of the damage to its power distribution network, but initial assessment has revealed damage to several Transmission and Distribution Lines. This resulted in the automatic shut-down of at least one substation and two generating plants, as part of the system’s built-in protection mechanism.

As a result, several communities are now without supply – mainly in the corporate area, where the impact of the earthquake was strongest.

JPS has started restoration of electricity service to customers. However, the company is asking for your patience and understanding, as the process may take some time. Every effort is being made to restore supply as quickly, and as safely as possible.

The company is also advising that some of its workers have been temporarily displaced, due to damage to its administrative and operations buildings. This will impact response time to customer calls. Customers are therefore urged to make reports via the JPS Mobile App, and to contact the Customer Care Centre only in the case of emergencies until further notice.