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JPS Forges Partnership with Supreme Ventures Customer Payment Options Expand to Over 800 Outlets

August 26, 2025

(Kingston, Jamaica – July 30, 2025) The Jamaica Public Service Company (JPS) is deepening its commitment to customer convenience through a major partnership with Supreme Ventures’ Evolve Bill Pay, which has significantly expanded payment options for customers islandwide. This collaboration is part of a broader strategic transformation that has increased the total number of payment locations to over 800, making it easier for customers to manage their accounts wherever they are.

The announcement follows the release of the Office of Utilities Regulation’s research on the impact of the 2020/2021 closure of JPS parish offices – a report welcomed by JPS as it aligns with the company’s commitment to continuous improvement and service equity.

During the OUR’s public webinar on the findings, Leroy Reid, Director for Customer Solutions at JPS, emphasized that the company has been actively listening and responding.

He noted that JPS takes the concerns raised by customers and the regulator seriously, citing that the findings of the study align with much of what the company has heard directly through its Voice of the Customer programme. Reid also shared that the findings have helped shape the strategic direction of JPS’ 2024 Customer Experience Strategy, which is already delivering results.

Key initiatives in this strategy include:

 

    • The expansion of payment access through multiple payment agencies
    • The launch of the MyJPS Care Hub at Fontana Portmore
    • Improved responsiveness and self-help options on voice channels
    • A nearly 9-fold increase in MyJPS App usage since 2020 – with downloads now at over 600,000 out of 730,000 customers

 

These efforts are underpinned by data-driven decisions and ongoing customer feedback.

JPS also recognizes the need for equitable access, particularly for vulnerable and rural communities. In response, the company is adopting a hybrid model—blending digital convenience with in-person and human-assisted services—tailored to customer preferences and community realities.

As JPS continues to evolve, it remains committed to working closely with the OUR and other stakeholders to ensure that energy solutions are accessible, responsive, and inclusive for all Jamaicans.