Electricity restoration after a hurricane involves a number of critical steps that must be followed for maximum efficiency and the safe return of service to customers. To expedite the restoration process, where possible, we carry out several of these steps simultaneously, but it is essential that we observe the restoration protocol. Hastening the process without following these steps could significantly compromise the integrity of the power system, your safety, and our restoration efforts in the long run.
Checking and Repairing Power Plants & Main Transmission Lines
Our first priority is to inspect the entire power system for damage. This is necessary so we can first identify and fix any damage to the power plants and the main transmission lines that take power from our generating stations. If there are problems with these parts of the system, then it may be physically impossible to generate and get power to you.
Getting power to essential services
Once it is safe to start turning the lights back on, electricity is first restored to the main lines that provide electricity to essential services such as hospitals, airports, communication systems, and water supply facilities.
Fixing Large Power Lines Serving the Largest Number of Customers
The next stage in our restoration is to get as many customers as possible restored quickly by repairing those large distribution lines that serve several communities.
Fixing Smaller Power Lines
Having fixed the larger power lines, attention is now turned to fixing the smaller power lines serving smaller groups of customers.
Addressing individual customers’ needs
At this stage, with the majority of customers back on the system, resources will now be available to attend to the needs of individual and small clusters of customers who may still be without service.