JPS Provides Relief for Customers in the Aftermath of Hurricane Melissa

(KINGSTON – Monday, November 17, 2025) JPS has announced a customer relief programme as it continues to support persons recovering from the effects of Hurricane Melissa. The company has advised that it will suspend service disconnections and late payment fees up to December 15 and will be facilitating payment arrangements for customers needing additional support. The temporary suspension of disconnections and late payment fees will apply to all residential customers across the island. 

JPS’ Corporate Communications Director, Winsome Callum, says the introduction of these measures is part of the company’s commitment to stand with its customers during this difficult time.  

“Many Jamaicans are still picking up the pieces – repairing homes, supporting families and dealing with unexpected expenses,” she said. “This pause on disconnections and late fees is one way of giving our customers room to breathe, while we continue the hard work of rebuilding the network. We recognise that while some persons did not lose electricity during the hurricane, others did and some are still without power. Our hearts go out to those whose lives have been disrupted by the hurricane, and we stand ready to work with them through this,” Callum indicated. 

While continuing to facilitate payment plans for customers who need extra time, JPS is encouraging persons who are in a position to do so, to pay what they can towards their bills, to reduce balances carried forward on future invoices. JPS has advised that the bills that customers will receive in the coming days are for electricity used predominantly before Hurricane Melissa. Just about 70% of JPS’ customers now have electricity as crews continue the island wide recovery. 

“In addition to the bill relief initiatives, we are continuing our efforts to provide immediate relief for those in need,” the JPS Communications Director advised. “Through our VOLTS (Volunteers On Location To Serve) programme, employees have been directly assisting families. The JPS Foundation, alongside partner organisations, has already provided support to more than 3,000 persons in Westmoreland, St Elizabeth, and St James, with more parishes to follow,” she said. 

JPS can be contacted through its Customer Care Centre at 888-CALL JPS (FLOW) or 888-935-5577 (Digicel), via the JPS mobile app, or through the company’s social media channels @myjpsonline for further details.