My JPS Care Hub FAQs
Have questions about the Hub? We have the answers!
Where is the new MyJPS Care Hub located?
The Hub is located inside Fontana, Portmore, at Parkway Mall, Municipal Boulevard
What are the opening hours for the Hub?
The Hub operates Monday to Friday, from 10:00 AM to 7:00 PM.
Why was this new Hub opened in Portmore?
Many customers have voiced concerns after our commercial o ces were closed, particularly regarding the inconvenience of travelling outside of their communities for face to face service. JPS has responded by opening this Hub to provide easier access.
What types of queries can be handled at the Hub?
Customers can get assistance with prepaid and postpaid account issues, billing queries, payment concerns, reconnection/disconnection, service requests, emergency reports, and more. No payments are facilitated at the hub.
Can I top up or get help with my prepaid meter at this location?
Yes. The Hub offers assistance with:
• Top-up issues
• Non-functioning Customer Interface Units (CIUs)
• Connectivity problems
• Prepaid voucher queries
Can I get help with high or estimated bills?
Absolutely. The team can assist with:
• High/Low bills
• Estimated bills
• Billing adjustments
• Late/Early payment fees
Will I be able to set up a payment arrangement here?
Yes. Agents can help with:
• Payment arrangements
• Extensions
• Reversals
• Refunds and other payment-related issues No payments are facilitated at the hub. The onsite Agent-Assisted station, Self-Serve Station and the MyJPS Mobile App facilitate debit or credit card payments.