Senior Vice President, Customer & Corporate Services

Sheree Martin has overall responsibility for Human Resource Services, Customer Services, Corporate Communications and Government & Regulatory Affairs.

To date, she has spent most of her career in the banking sector. For the past ten years, she has performed at the executive level at the island’s largest financial institution, leading the development and implementation of business strategies geared towards building brands and deepening stakeholder relations. Her last post prior to joining JPS in January 2014, was as General Manager, Customer Experience and Innovation – NCB Jamaica Ltd, with responsibility for the introduction of a corporate innovation strategy and the design of new service channels and financial solutions for customers. Other NCB posts included General Manager, Marketing & Service Delivery, Assistant General Manager, Corporate Communications, Manager, Personal Banking and Manager, Employee Relations. Her core responsibilities have also included:

  • achieving revenue and efficiency measures for all non-branch delivery channels including the Call Centre, Internet Banking, IVR and ATMs
  • leading the Change Management function as part of an organization-wide business transformation program which started in 2010
  • heading the School of Client Relationship Management at the NCB Corporate Learning Campus, with accountability for customer service training of employees
  • representing the Bank’s membership in lobbying groups such as the Jamaica Bankers Association and the Private Sector Organization of Jamaica